Predictive dialing was invented to eliminate wasted time in telephone work typically, if a person manually dialed 1,000 phone numbers, fewer than 35 percent would be answered by a live person. Without predictive dialers, agents spend about 80 percent of their time listening to the phone ring, waiting for a live pick up, dealing with invalid numbers or answering machines. Only about 20 percent of their time is spent actually generating sales and revenue. Dialers achieve Call-Center grade scalability and is capable of handling thousands of simultaneous calls on a single, ordinary laptop or desktop computer. By using a predictive dialer to filter out unproductive calls, agents can better focus on phone conversations with customers, and leave the rest to the predictive dialer.
Our dedicated server, offer our customers the greatest range of features. With up to a 5-1 dial ratio your agents will not have to wait long between calls. Our predictive dials will also allow you to monitor agent’s calls as well as recording all calls. Our dialers also have a full range of reporting options. Our dialers are also designed to detect voice mail so your agents time is not wasted on answering machines.
Have Questions (602) 325-2488